Conflict Resolution

Conflict Resolution Principles

• Direct Resolution: If a conflict arises, the parties involved are encouraged to address and resolve the issue directly with one another, without involving unrelated parties.
• Confidentiality and Respect: Once a conflict is resolved, all parties are expected to maintain confidentiality and refrain from discussing the matter with others, preventing unnecessary gossip.
• Mission-Focused Mindset: All conflicts can be resolved with the right attitude, open-mindedness, and a shared commitment to prioritize the mission above personal disagreements.

Escalation Procedures

If a conflict is not resolved within a reasonable timeframe, escalation procedures are automatically triggered and the internal conflict resolution process begins.

1. Committee Chair Mediation: If the conflict is not resolved within 7 days, the relevant Committee Chair will attempt to mediate in a confidential, discreet, and professional manner to facilitate a resolution.
2. Executive Director Mediation: If the conflict remains unresolved, the Executive Director will mediate with all parties involved, including the Committee Chair. The mediation process will include documenting the conflict, discussions, and any proposed solutions.
3. Third-Party Mediation: If no resolution is reached, a neutral third party, selected by the Executive Team, will be brought in to facilitate further discussions and attempt to achieve a resolution.
4. Binding Arbitration: If the conflict continues without resolution, it will proceed to binding arbitration. The arbitrator’s decision will be final, and all parties must adhere to the outcome.
5. Appeals: Parties may appeal the decision only if there is new evidence, evidence of procedural errors, or perceived bias in the original arbitration process.

Conflict Resolution Tips & Guidance

We recognize that our Mission is a contentious one, both internally and externally, and believe conflicts must be handled thoughtfully, keeping our mission at the forefront.

Below is our official guidance on conflict resolution that we expect all parties to adhere to:

• Acknowledge the Conflict: Foster open communication; allow concerns to be expressed without fear.
• Define the Problem: Have all parties share their perspectives to clarify misunderstandings and root causes.
• Identify Common Goals: Focus on shared objectives and align interests toward a constructive resolution.
• Explore Solutions Together: Brainstorm collaboratively and discuss the pros and cons of each option to find fair solutions.
• Agree on a Resolution: Decide on a practical solution aligned with the organization’s mission, ensuring all parties agree and understand the next steps.
• Document the Agreement: Record the agreed actions, timelines, and responsibilities to prevent misunderstandings.
• Implement and Monitor: Execute the resolution and monitor its effectiveness, making adjustments if needed.
• Review and Reflect: After some time, assess what worked and what could be improved to refine future conflict resolution processes.